Opus Broadbeach Privacy Policy

Morris Property Group Real Estate Pty Limited ATF MPG Real Estate Trust
ABN 35 891 355 065 Licence # 4435822
Privacy Policy

This Privacy Policy applies to the services offered by Morris Property Group Real Estate Pty Limited ATF MPG Real Estate Trust (ABN 35 891 355 065) (Licence # 4435822), We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs)

1. Personal information and data we collect:

At various times, we will be obliged to ask you, as hotel guests for information about you, and/or members of your family. We only collects personal information which is reasonably necessary for, or directly related to one of more of its business functions or activities. In the course of our day-to-day business, We collects personal information at a variety of interactions. Personal information is information that could identify you. This may include;

• Contact details (for example, first name, last name, telephone number, email, address)
• Personal information (for example, date of birth, nationality)
• Your credit card or other payment information
• Reservation information including your arrival and departure dates
• Your preferences and interests (for example preferred floor, type of bedding, other interests)
• Information related to your reservation, stay or visit to a property
• Marketing and communication preferences

The information collected in relation to persons under the age of 18 is limited to their name and date of birth, which can only be supplied to us by the parent/guardian. We advise that parents/guardians could ensure your children do not send us any personal data without your consent.

2. When is the data collected:

Personal data is collected at a variety of interactions – including:

• Hotel daily functions.
• Making a reservation
• During check-in and the payment process
• Throughout your stay when using services like our wi-fi systems
• When providing feedback, complaints/disputes or making requests
• We use closed-circuit television and other security measures at our hotels that may capture or record images of guests and visitors in public areas, as well as information related to your location while on our properties (via room keycards) for the protection of our staff, guests and visitors to our hotels
• Participation in marketing initiatives, programs and events
• Participation in guest surveys (for example for Guest Satisfaction)
• Subscription
• Online interactions (for example, visiting the hotel website, completing online forms or visiting our social media profiles) for more information see below
• Building and Sub-Contractors or Suppliers

This information may be collected in a number of ways, though typically we receive information from you by;

• Speaking to us on the telephone or in person.
• Visiting our website, social media channels or via emails.
• Subscribing.
• Completing a form in relation to an upcoming stay at our hotels (such as a guest registration card, guest feedback form or web booking/reservation)

In some circumstances, we may also receive information about you from a third party. This includes information from online booking sites, travel agency, your social media profiles consistent with your settings on such services; and from other third-party sources that are lawfully entitled to share your data with us.

3. Use of tracking technologies:

The Company uses tracking technologies such as cookies or web beacons to make use of the website and services as convenient as possible. Cookies are pieces of information that a web site transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies or web beacons. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser.

4. Using and disclosing your personal information:

We use the personal information we collect from you for a number of purposes, all of which are essential for the efficient day-to-day operation of our business. Including but not limited to:

• First and foremost, meeting our obligations to our guests
• Managing the reservation of rooms and accommodation requests
• Communicate and provide you with the information, products or services requested by you
• Service improvements or service personalisation, managing our business so that we can more accurately tailor the information, products and services we provide for repeat and future guests
• Where necessary, share your stay information with a 3rd part for authentication purposes for use of services like our Free wi-fi to guests
• Audit purposes to ensure our electronic hotel systems are accurately reflecting real information (hard copy)
• Marketing & Communications – for more information see below
• Complying with any legal and regulatory requirements

5. Contact by the Company:

We may use your personal information to provide you with promotions, newsletters, special announcements, and the opportunity to share your experience through reviews as well as other marketing messages in accordance with any preferences you have expressed. Ways we provide these communications can be via;

• Provide information that may be of interest about upgrades, new Company products, special offers and other matters that may be of interest.
• To send newsletters.
• Electronic direct mail (email marketing)
• Online advertising including display advertising, search engines or social media platforms
• ‘User-generated-content’ such as your photos through our online channels.
• Website Forms: We use your personal information should you have a particular query regarding our services through the use of contact forms available on our website. In this context, we may use this information for the purposes of handling your query or complaint.

6. Overseas Disclosure:

We do not store personal information in overseas data centres.

However, some third-party service providers (such as payment gateways or booking platforms) may process or store information outside Australia. These providers are selected based on their security and privacy safeguards.

7. CCTV AND SECURITY MONITORING

For the safety and security of guests, visitors, contractors and employees, our properties may utilise CCTV and other security systems.

These systems may collect images and recordings in public areas of our properties.

Information collected through these systems may be used for:

• Security and safety purposes
• Incident investigations
• Compliance with legal obligations
• Protection of guests, visitors, employees and property

CCTV recordings are generally retained for approximately 30 days unless required for an investigation, legal proceeding or other lawful purpose.

8. PAYMENT INFORMATION:

We collect payment information to:

• Secure reservations
• Process accommodation charges
• Process incidental charges
• Verify payment methods
• Assist in fraud prevention and risk management

Payment information may be processed through secure third-party payment service providers.

We take reasonable steps to protect payment information from misuse, loss, unauthorised access, modification and disclosure.

9. Individual’s right of access:

Individuals have the right to review the information that may be recorded on the Company’s database. Information may be reviewed by contacting the Company on the customer enquiry number +61 2 6283 8777 or the contact information provided below.

10. The Company and links to other web sites:

The Company provides links to web sites outside of the Company site. These linked sites are not under the control of Company, and the Company is not responsible for the conduct of companies linked to the Company web site, nor for the performance or otherwise of any content and/or software contained in such external websites.

11. Contact Information

Should you have any questions, wish to review the information we have collected or have any concerns with the handling of your information the company may be contacted on the following details.

This is the current ‘Privacy Policy’ for Morris Property Group Real Estate Pty Limited ATF MPG Real Estate Trust. It replaces all previous versions of the privacy policy published on the Morris Property Group Real Estate Pty Limited ATF MPG Real Estate Trust hotel websites to date. This ‘Privacy Policy’ will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment.

Morris Property Group Real Estate Pty Limited ATF MPG Real Estate Trust has the right to update this ‘Privacy Policy’ at any time by publishing the changes online.